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Unified Communications, The Features.
A complete Unified Communications solution includes:
Presence: set, view, share and route accordingly
Unified Messaging, including fax
Client software for a variety of platforms: Windows • Web Browser • Mobile devices.
IP Telephony: most frequently SIP stations and trunks
Conference calling, easily managed via Client Software
Video Calling, Point to Point and Conference Calling
Web collaboration, again, easily managed via Client Software.
Caller lists and directories.
Call center features.
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AWARDS & EVENTS
Unified Communications, The Advantages.
Users can tell "at a glance" the status and accesibility of co-workers.
Multiple paths of access for communications: Phone, eMial, IM, Fax
Schedualed or "ad hoc" conference calls, web collaboration.
"At a glance" access to voice mail, faxes, e-Mail
"At a glance" access to Caller Lists: Missed Calls • Answered Calls • Dialed Call
Quick search of multiple directories.
Networking of Multiple Sites
Finally, The Benefits:
There are many benefits: The relative applicability will vary from organization to organization, and could include:
Improved productivity, and morale of employees
Improved service to clients
Faster decision making
Technology upgrade without capital expenditure
No maintenance or upgrade expenses.
Reduction in calling charges: can offset or exceed cost of OpenScape Cloud Services
Gartner Positions OpenScape in the "Magic Quadrant".
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