Unified Communications, The Features.
A complete Unified Communications solution includes:
- Instant Messaging.
- Presence: set, view, share and route accordingly
- Unified Messaging, including fax
- Client software for a variety of platforms: Windows • Web Browser • Mobile devices.
- IP Telephony: most frequently SIP stations and trunks
- Conference calling, easily managed via Client Software
- Video Calling, Point to Point and Conference Calling
- Web collaboration, again, easily managed via Client Software.
- Caller lists and directories.
- Call center features.
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Unified Communications, The Advantages.
- Users can tell "at a glance" the status and accesibility of co-workers.
- Multiple paths of access for communications: Phone, eMial, IM, Fax
- Schedualed or "ad hoc" conference calls, web collaboration.
- "At a glance" access to voice mail, faxes, e-Mail
- "At a glance" access to Caller Lists: Missed Calls • Answered Calls • Dialed Call
- Quick search of multiple directories.
- Networking of Multiple Sites
Finally, The Benefits:
There are many benefits: The relative applicability will vary from organization to organization, and could include:
- Improved productivity, and morale of employees
- Improved service to clients
- Faster decision making
- Technology upgrade without capital expenditure
- No maintenance or upgrade expenses.
- Reduction in calling charges: can offset or exceed cost of OpenScape Cloud Services